Pila88 is committed to protecting and respecting the privacy of every member. This document clearly explains how we collect, use, store and protect your personal information.
Important Note: By using the pila88 platform, you consent to the collection and use of your personal information as described in this privacy policy. Please read this document carefully before registering or using any pila88 services.
Pila88 ("we", "our platform") values the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of your personal information when you use the website, mobile app and services provided by pila88.
This policy applies to all registered pila88 members, website visitors, and anyone who interacts with our platform in any capacity. We conduct all data processing activities in accordance with applicable data protection laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.
We are always committed to being transparent about how we handle your information. Should you have any questions after reading this policy, the pila88 support team is available to assist you at any time.
Pila88 collects your personal information through several key channels — during account registration, during platform use, through financial transactions, and through automated technologies such as cookies and server logs. Below is a summary of the types of data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Information | Bank details, deposit and withdrawal records | Payment processing, AML compliance |
| Usage Data | Gaming activity, betting history, game preferences | Personalisation, platform improvement |
| Technical Data | IP address, device type, web browser, access logs | Security, fraud detection, diagnostics |
| Document Information | Copy of identification card, bank statements, utility bills | KYC and regulatory compliance |
In certain cases, pila88 may receive your personal information from trusted third parties such as identity verification providers, payment processors, and fraud prevention agencies. This information is used solely for the purposes stated in this policy.
Minimum Collection Principle: pila88 only collects information that is strictly necessary to provide our services. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.
Personal information you provide to pila88 is used for lawful and specific purposes. We will not use your data for any other purpose without your prior consent, unless required by law.
You may opt out of receiving marketing communications from pila88 at any time by contacting our support team. This preference will not affect the receipt of important operational communications related to your account.
Pila88 does not sell, rent or trade your personal information to any third party for their own marketing purposes. However, we share your information with certain parties when necessary to provide our services or fulfill legal obligations.
All third parties that receive your data from pila88 are required to comply with data protection standards equivalent to our own and are not permitted to use that data for any other purpose.
Cross-Border Data Transfer: If your data needs to be transferred to servers located outside Malaysia, pila88 ensures adequate protections are in place through appropriate contractual agreements to safeguard your privacy rights.
Pila88 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.
In the Event of a Data Breach: In the event of any security incident that may affect your data, pila88 will notify you and the relevant authorities within the timeframe stipulated by applicable law.
Pila88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
As a data subject, you have certain rights regarding your personal information held by pila88. We respect and facilitate the exercise of these rights in accordance with applicable data protection laws.
Request a copy of your personal data that we hold
Update or correct inaccurate information
Request deletion of your data under certain circumstances
Object to data processing for marketing purposes
Receive your data in a machine-readable format
Restrict data processing under certain circumstances
To submit any request related to your privacy rights, please contact the pila88 support team via Live Chat. We will process your request within 30 business days in accordance with legal requirements.
Please note that certain rights may be restricted under specific circumstances — for example, we may be unable to delete certain transaction records that are required to be retained under financial compliance laws.
Pila88 retains your personal information for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable laws and regulations.
When data is no longer needed, pila88 will securely delete or anonymise the information to ensure it cannot be recovered or re-identified.
Pila88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any changes will take effect immediately upon publication of the latest version on this page.
For material or significant changes, pila88 will provide members with reasonable notice via registered email or in-platform notification before the changes take effect. Continued use of the pila88 platform after changes are published will be deemed as your acceptance of the updated policy.
The "Last Updated" date at the top of this page will always reflect the latest version of the pila88 Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
If you have any questions, concerns or complaints regarding how pila88 handles your personal information, we encourage you to contact us directly. pila88's Data Protection Officer (DPO) team is ready to assist you.
You can reach us via 24/7 Live Chat available on the pila88 platform, or through our support email. We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring your concerns are taken seriously.
Complaints to the Relevant Authority: If you are not satisfied with pila88's response to your privacy complaint, you have the right to lodge a complaint with the relevant data protection authority in your country.
Privacy is not merely a legal obligation for pila88 — it is a core value we uphold in every decision and process involving our members' data.
All data transmitted through the pila88 platform is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions worldwide.
Pila88's identity verification process is conducted through secure, encrypted channels. Documents you upload are only accessed by authorised staff and deleted once verification is complete.
Pila88 practices a data minimization principle — we only retain the information that is needed, for a defined period, and securely delete it when it is no longer required.
Pila88 has never and will never sell, rent or trade members' personal information to any third party for marketing purposes. Your data belongs to you.
All of pila88's data handling practices comply with the Malaysia Personal Data Protection Act 2010 (PDPA). We continually monitor regulatory developments and ensure ongoing compliance.
You have full control over your personal data at pila88 — from updating your profile information to requesting data deletion, all of which can be done through our customer support.
Create a free account at pila88 today and enjoy a safe, fun online gaming experience packed with exciting offers — with the assurance that your data privacy is always protected.
By registering, you agree to the Terms and Conditions and Privacy Policy pila88. For members aged 18+ only.